Frequently Asked Questions

 

What if I can’t find my shirt size?

Drop us an email at hello@clubkiddo.co and let us know what size you’re looking for. We’ll check to see if we have any extras lying around, let you know when we’ll have them back in stock and do everything we can to get you the product you’re looking for.


How often do you restock?

We use Instagram to announce new items and restocks of our favorite products. Follow us at @clubkiddoco for the latest news.


How are your products made and produced?

All of our t-shirts are made and printed in the USA. Our art prints are also printed in the USA on American-milled papers. Our accessories are also made in the USA, unless otherwise noted.


How are your products packaged?

We pack and ship using minimal materials — just enough to ensure that the goods are properly protected. All our packaging is made of paper and fully recyclable.


What are the care instructions for your apparel products?

All Club Kiddo apparel is 100% cotton or a cotton blend. We recommend a gentle wash cycle with cold water. If you use a clothes dryer, set it to tumble dry on low. Do not bleach.


How can I get Club Kiddo products in my city?

If you’re not seeing Club Kiddo in your local kid’s shops, please let them know about us! We’d love to hear about your favorite stores too — send us an email at hello@clubkiddo.co or share your recommendations on Instagram and Facebook.


I have the perfect Club Kiddo idea! Can I share it with you?

Absolutely! We love hearing from you. Feel free to send us an email at hello@clubkiddo.co or message us on Instagram or Facebook.


How long until I receive my order?

We ship within 3 days of the order date. We use USPS Priority, so in the USA, that will be about 3 days of transit time.


Can I expedite my order or shipping?

After you have placed your order, drop us an email (hello@clubkiddo.co) and we will try our best to accommodate your needs.


What should I do if my purchase arrived damaged?

Please know that we do our best to pull out any defects that we’re able to catch but, because it is a human system, we may miss a few. Please email us, hello@clubkiddo.co if there is any issue with your order.


I have the perfect club idea, can I share that with you?

Absolutely, we love hearing from you. Feel free to email us (hello@clubkiddo.co) or message us on Instagram or Facebook.


What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express. You can also purchase with PayPal. Sorry, no Bitcoin.


What is your return policy?

We accept returns on all unused, unworn and unwashed apparel and accessories. We ask that you postmark and send your returns within 30 days of the purchase date. We do not accept returns on artwork, unless an item is damaged.


What should I do if my purchase arrived damaged?

Please know that we do our best to catch any defective products — but try as we might, we may miss a few. Please send us an email at returns@clubkiddo.co if you have any issues with your order and we’ll make it right.


How long until I receive my order?

We ship within three days of the order date. We use USPS Priority Mail, which takes about three days of transit time in the continental U.S.


Can I expedite my order?

Yes! After you’ve placed your order, drop us an email at hello@clubkiddo.co and we’ll try our best to accommodate your needs.


I live in or am traveling to the Twin Cities. Can I pick up my order?

Certainly, we love meeting our people! After you place your order, send us an email at hello@clubkiddo.co and we’ll coordinate a pick-up. Once we receive your email, we’ll refund your shipping costs.


I have a business that’s interested in a Club Kiddo partnership. How can I learn more?

We love learning about other people and companies who are doing great things. Please send us an email at hello@clubkiddo.co and let us know what you’re thinking — we love partnerships and collaborations.


I’m a retailer who’d like to carry Club Kiddo products. How can I learn more?

If you're interested in wholesale, please send us an email at retailers@clubkiddo.co.